Hire terms and conditions

These terms are a general starting point for equipment hire in Australia. Items marked DRAFT are default values for the business to confirm.

1. Hire period

The hire period starts at the collection date and time on your booking and includes the number of hours stated on your booking (normally 72 hours). Items must be returned to the same location by the end of the hire period.

2. Deposit and balance

A deposit (normally 10% of the total) is payable when you book to secure your items. The balance is due by the date shown on your booking (normally three days before collection). Items will not be released, and access instructions will not be sent, until the balance has been paid in full. Prices include GST.

3. Cancellations and changes (DRAFT)

DRAFT: If you cancel more than 14 days before collection you will receive a full refund. If you cancel between 14 and 7 days before collection, a refund may be given less the deposit. If you cancel within 7 days of collection, the deposit is non-refundable and the balance is refunded only if we are able to re-hire the items. Changes to dates or items are subject to availability.

4. Customer responsibility for loss and damage

You are responsible for the items from the moment you collect them until they are returned and checked in. You must pay the repair or replacement cost of any item that is lost, stolen or damaged beyond fair wear and tear during the hire period.

5. Safe use and supervision

Items must be used only for their intended purpose, in accordance with the operating guides and any instructions provided. Children must be supervised by an adult at all times when using the equipment. Electrical items must not be used in wet conditions. You use the equipment at your own risk, to the extent permitted by law, and nothing in these terms excludes your rights under the Australian Consumer Law.

6. Cleaning

Items must be returned clean, dry and complete, in the condition they were collected. A cleaning fee may be charged for items returned dirty, with food residue or otherwise needing extra cleaning.

7. Late returns

DRAFT: Items returned after the end of the hire period incur a late fee of one additional day’s hire charge for each day (or part day) they are late, and may affect other customers’ bookings.

8. Collection and return

Items are collected from and returned to the location selected on your booking, within the opening hours shown. We do not deliver. You are responsible for safely transporting the items. Access instructions for your location are emailed to you once your booking is paid in full.

9. Privacy

We collect your name, contact details and event information to provide your hire and communicate about your booking. Card payments are processed securely by Stripe and we do not store your card details. See our Privacy Policy for more information.

10. Acceptance

By completing your booking you confirm that you have read and agree to these terms. We record the version, date and time of your acceptance.