Giant Light Up Letter & Numbers
- Ensure a stable surface for placement.
- Connect to power source securely.
- Use caution when handling to avoid damage.
- Test functionality before the event.
Support you can count on
Quick answers, real guidance, and everything you need for a smooth hire experience.
Frequently asked questions
Find quick answers to the most common questions about bookings, collection, equipment use and returns.
How do I reserve equipment for my event?
Browse our collection, choose your collection location and day, and add the items you need to your cart. Then check out with your contact and event details. Make sure the details are accurate so we can reach you if needed.
What if I need assistance in choosing the right equipment for my event?
Our team is here to help! Reach out to us by phone or email and we will guide you through the selection process based on your event, venue size and budget. We want you to have everything you need for a memorable event.
Can I make changes to my order after it's been placed?
Yes, you can make changes to your order, subject to availability. Please contact us as soon as possible to discuss any modifications you need. We will do our best to accommodate your requests and make sure your event goes smoothly.
What happens if equipment gets damaged during my event?
Accidents can happen, but don't worry! Minor wear and tear is expected. If any significant damage occurs, please tell us immediately. Depending on the situation, you may be responsible for repair or replacement costs as set out in our hire terms.
How long is the hire?
Every hire includes up to 72 hours from your collection time, so you have the gear for the whole weekend. Some items may have a different period, shown on the product page.
Where do I collect my items?
You collect and return from one of our three locations: Brisbane, Gold Coast or Ipswich. You choose your location when you book, and your exact collection details are emailed to you once your balance is paid.
What do I need to bring?
A vehicle big enough for your items, and something to protect them in transit. For fun machines, bring any ingredients or supplies you need. Check the item page for space and power requirements.
What if I'm late returning?
Please return everything by the end of your hire period. Late returns can attract a daily late fee as set out in the hire terms, and may affect the next customer, so contact us as early as you can if you are running behind.
Do you deliver?
No, we are collection only. You collect from and return to one of our three locations (Brisbane, Gold Coast or Ipswich), seven days a week between 6:30am and 6:30pm.
How do I pay the balance?
You pay a 10% deposit at checkout to lock in your booking. The balance is due three days before collection. We email you reminders with a secure link to pay the balance by card, and your access instructions are sent as soon as it is paid.
Operating guides
These guides walk you through the basic setup and operation of each item. Follow the steps to ensure everything runs safely and performs at its best for your event.
Outdoor Cinema Equipment
- Set up the inflatable screen in a clear, open area.
- Position the projector for optimal viewing.
- Connect all components securely.
- Test audio and visual settings beforehand.
Sound System
- Place speakers at strategic locations for balanced sound distribution.
- Connect microphones and other audio sources as needed.
- Adjust volume levels to suit the venue and audience size.
- Monitor equipment throughout the event for any issues.
Fun Machines
- Follow specific operating instructions for each machine.
- Prepare ingredients or supplies as required.
- Monitor temperature and performance during operation.
- Clean and sanitize equipment after each use.
Giant Lawn Games
- Set up games in a designated area with enough space for players.
- Ensure all pieces are secure and stable.
- Provide instructions for guests if needed.
- Monitor games to ensure fair play and safety.
Cleaning tips
A few quick cleaning steps keep your hire items in great shape and ready for the next celebration. These tips help you handle each product safely and return everything in the condition it arrived.
Equipment Maintenance
- Regularly inspect equipment for any signs of damage or wear.
- Clean surfaces with mild soap and water after each use.
- Dry thoroughly before storing to prevent mold or mildew.
- Store equipment in a clean, dry environment away from direct sunlight and moisture.
Fun Machines
- Disassemble components for thorough cleaning after each use.
- Follow manufacturer’s instructions for cleaning and maintenance.
- Sanitize surfaces that come into contact with food or beverages.
- Replace any worn or damaged parts as needed to ensure proper functioning.
Giant Lawn Games
- Wipe down game pieces with a damp cloth to remove dirt and debris.
- Check for loose or missing pieces and repair as necessary.
- Store games in a protected area to prevent damage from weather or pests.
- Inspect regularly for any signs of wear and tear, especially on outdoor games.